Privacy Policy

We collect personal information only when it is necessary to provide our tailoring services. The types of information we may collect include:

• Contact information such as your name, phone number and email address, provided when you book a consultation, make an enquiry or contact us directly
• measurements taken in person at our boutique during the consultation and fitting process, used exclusively to produce your garment
• Order and commission details including the garment type, fabric selection, design preferences, agreed price and timeline for your commission
• Communication records including messages sent via WhatsApp, phone calls or email, where records are kept for the purpose of managing your order
• Payment information confirming receipt of deposits and final payments, though we do not store full card details or process online payments through our website

We do not collect information about you that is not relevant to the services you have requested.

The information we collect is used solely for the purpose of delivering our tailoring services to you. Specifically, we use your information to:

• Manage your commission, including recording measurements, design details and agreed timelines
• Contact you regarding your order, including fitting appointment scheduling, collection notifications and any queries related to your garment
• Process and confirm payments for your commission
• Respond to enquiries, complaints or requests you have raised with us
• Maintain records of past commissions in the event you return to us for a future order

We do not use your personal information for marketing communications unless you have explicitly agreed to receive them. We do not sell, rent or share your personal information with third parties for their own marketing purposes.

measurements are among the most personal pieces of information a tailoring boutique holds. At Amirat Al Khaleej, we treat measurement records with the highest level of discretion. Your measurements are:

• Taken privately by a female member of our team in our dedicated fitting space
• Recorded only for the purpose of producing your garment and retained for future orders if you wish
• Never shared with any third party under any circumstances
• Stored securely and accessible only to the tailors directly involved in producing your commission

If you would like your measurement records deleted from our files, you may request this at any time by contacting us directly. We will confirm deletion within a reasonable timeframe.

We do not share your personal information with third parties except in the following limited circumstances:

• Legal obligation: If we are required by law, regulation or a court order to disclose your information, we will do so only to the extent required and will notify you where possible
• Service providers: In the rare case where a specialist service is required to complete part of your commission (such as a specialist embroiderer), only the minimum information necessary to complete that specific task will be shared, and that party is bound by confidentiality

In all other circumstances, your personal information remains strictly within Amirat Al Khaleej and is not disclosed to any outside party.

We retain client records, including contact information, measurement records and commission details, for as long as is reasonably necessary to manage ongoing client relationships and to comply with any legal obligations.

Clients who have not placed a commission with us for a period of three years may have their records archived or deleted. If you would like your records deleted before this period, please contact us and we will process your request promptly.

We occasionally photograph completed garments for use on our social media channels and marketing materials. We will never photograph a client or share any image that identifies you personally without your explicit written consent.

If we photograph a garment you have commissioned and wish to share that image, we will ask for your permission beforehand. You may decline at any time without affecting the service you receive from us. If you have previously given consent and later wish to withdraw it, please contact us and we will remove the relevant content.

We take reasonable steps to protect the personal information we hold from unauthorised access, loss or misuse. Client records are stored securely and access is limited to members of our team who need the information to carry out their work.

While we take care to protect your information, no method of storage or transmission is completely secure. If you have concerns about the security of your personal information, please contact us directly.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information we hold
• Request deletion of your personal information from our records
• Withdraw consent to any optional use of your information, such as photography consent, at any time
• Ask us to stop contacting you for marketing purposes

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe and in compliance with applicable UAE privacy regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available at our store and on our website. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.